North America Private Tours and Trips

The travel agency offered us a reasonable price personslized tour including all transfers, accommodation, tours, and 24 hours available local representative from the agency. What I liked most was that the drivers for the private transfers between the cities picked us up from our accommodation and arrived exactly at the agreed time. The drivers and owners of the casa pariculares where we were accommodated were synchronized by the agency and there was no confusion or need for us to personally call the driver to tell him the location from where they should pick us up or to explain to the owner that a taxi driver should come to a certain time. They were already informed about these things. Regarding the tours, they were quite informative and interesting, the guides also collected us on time from the places where we were staying and gave us an intro about the tour as well as a proper review at the end of it. The casa particulares where we stayed in Havana, Santa Clara, Trinidad, and Viñales were clean and the included breakfast was delicious, it seems that the agency has carefully selected the casa particulares they work with. In the personalized trip, apart from the above mentioned casa particulares, we decided to stay a few nights in an all inclusive hotel in Varadero. Although we expected the hotel to be better than casa particulares, we experienced the opposite. The hotels are run by the state and the employees don't bother too much, so there were cases when we didn't have soap and toilet paper in the toilet and nobody put new ones even though we informed the people responsible about it several times. The food at the hotel was great but I can't say the same for the drinks. They put coffee in plastic cups that literally melt in your hand. The beach was on the hotel itself and was great, the ocean water clean and warm with waves. Feelings about staying at the hotel are mixed, but I guess this could be expected in most hotels since they are state-owned. I can't fault the agency for this, because they offered me several alternatives for an all-inclusive hotel and we chose Starfish Varadero All Inclusive based on price and online ratings. However, don't have high expectations for the hotels. Some tips that would make your trip easier: be stocked with wet towels, toilet paper, toothpaste, pads, soaps, shampoos because as you will see the locals have limited number of products that they can buy per month so tourists can buy the same only through a black market or highway market, but not in a local store. So be sure to pack extra hygiene products for your trip to Cuba. I rate my experience with 5/5 because the agency fulfill everything it promised, and was available and flexible whenever we needed it!

Cuba is a fascinating country that I enjoyed visiting. While I found it to be a very safe country for tourists, it was helpful to have the trip planned out by knowledgeable guides because things change a lot and you can't rely on internet access!

We went through part of the island and we were surprised of how different every place was. We loved the excursions we had during the trip, the tour guides very good. The casas were we stayed were also very good, the breakfast were just amazing!

I have just come back from a 2 week trip to Cuba arranged by the local travel specialist It is the first time I have used the company but have been so pleased with the seamless organisation and the quality of recommendations on accommodation and tours J will definitely be using this agency again I have already recommended them to a couple of friends/family Every part of the trip went to plan- the taxi pickups and a special mention to the casa owners who are happy to book restaurants confirm tours- nothing is too much trouble

Activity filled schedule with plenty of sites. “Guatemala time” takes a bit of getting used to but it normally works out in the end. Transport can be a bit hit and miss but we’ll worth it for the Mayan experience.

Maayke was great during all the period we were scheduling my trip to Cuba! She was really informative and helpful and she replied to all of my questions really fast. Also she was really patient, since I changed my mind for my itinerary 3 times and she always adjusted the schedule accordingly! Everything was planned perfectly - our casas, tours, car rental etc. The only thing that she forgot was the vouchers for my internal flight - which I read in Cuba that were needed in order to fly to Havana from Baracoa. But even so, she provided a solution by sending same to the place we were staying in the middle of the trip. Concluding, I would totally recommend her as your travel agent!