Thanks again for a memorable trip Since i didnt know much about Patagonia, I felt it was very helpful to have this tour operator organize the trip and book the hotels, buses, and W-circuit refugios. Everything went smoothly, except for the bus delay which I will explain below. The bus left at 8:30, but it did not arrive at Puerto Natales until 4:30, so I missed the 2:30 bus. There were no other buses leaving that day, so my choice was to either find a hotel and return to the bus station at 7:30 the next morning, or pay 80,000 Chilean pesos for a private bus. I asked if they would call the operator in BA, but they said they would not make an international call. I found a Chilean number to call, and they said they would contact you in BA. I did not have the funds to get a hotel room or pay for a private bus, so I thought I was going to have to spend the night in the bus station. Fortunately, you agreed to pay the 80,000 pesos for the private bus, which I am eternally grateful for, but it caused me several minutes of great stress trying to figure out how to get to Torre Central. The woman at the bus counter says the buses are always late, especially Cootra and they would not recommend using that bus service. In the future, I highly recommend NOT booking the two bus trips from El Calafate to Torre Central on the W-circuit in one day. I would have travellers spend one day in Puerto Natales and catch the bus to Torre Central the next day. I would have to say my opinion of this tour company would have been very bad if you did not agree to pay the 80,000 pesos for the private bus. I realize it was not totally your fault that I missed the bus, but one hour is simply not enough time to expect the first bus to arrive on time. My return bus trip from Puerto Natales to El Calafate did not arrive in El Calafate until 2:30, so expecting the bus trip to take 5 hours is unreasonable.
Thank you for making an amazing adventure possible! Even before the trek began (Torres del Paine O-circuit), the local tour specialists helped organize every detail for my entry into the country, advised me on gear, and made sure I understood the days ahead. The trek was an incredible experience thanks to our knowledgable guide's experience with and love for Patagonia. Many details taken were care of, providing me the freedom to enjoy the beauty and reconnect with nature confidently and safely. Very grateful and hope to return soon!
The Full Circuit is not to be missed So glad to have signed up for the full circuit trek with this tour operator. As someone who doesn't have much experience trekking, this was a great way to experience the full circuit with people who know what they're doing. If you're trying to decide between the W and the O, do the O. You won't be disappointed.