Good to know
Please arrive at the meeting point at least 10 minutes before the tour departure time.
At the tour departure point you will meet a representative who will check your vouchers and give you information to do the tour.
During the winter period (from November 1st to March 31st) the tour is BILINGUAL, so explanations are provided in two languages if the audience provenience is mixed.
No credit or refunds will be given in the case of a no show (if you don't show up at the meeting point at the time indicated on your voucher).
This is a collective tour, which means there might be other participants going on the tour with you.
Please note that, due to the particular morphological structure of Venice and the logistic problems resulting from it, we cannot guarantee that the whole tour is accessible to people with limited mobility. This means that people with walking difficulties and wheelchair users could not be able to access some parts of the itinerary.
From November 1st to March 31st: BILINGUAL TOUR (explanations during the guided visit are provided in two languages if the audience provenience is mixed). English: every day; Spanish: Wednesday, Saturday, Sunday; French: Tuesday, Thursday, Saturday; German: Monday, Friday.
From April 1st to October 31st: English: every day; Spanish: every day; French: every day; German: every day; Italian: Saturday.
The local supplier telephone number is +39 041 0992700 and it operates from Monday to Friday, from 9am to 6pm.
Cancellation for this product is free up to 48 hours before the chosen start date - full refund will be given.
If cancelling less than 48 hours before the chosen start date no refund applies.