Good to know
● Gratuities to guides are appreciated but never obligatory.
● Please note that the tour meeting time is 15 minutes prior to the start time. No refunds or re-bookings can be provided for late arrivals or no shows after tour commencement or departure.
● The terrace of St. Mark's Basilica, the prisons and the armory of the Doge's Palace are not wheelchair-accessible, as a result of which we cannot accommodate wheelchairs on this tour. For those interested in wheelchair friendly tours in Venice, please contact our Customer Care team email@example.com.
● St. Mark's Basilica can be subject to unforeseen closures due to particular liturgical celebrations. In the case in which the basilica is closed, we will give you explanations from the outside.
● Please remember that the basilica is a holy place and attire must be appropriate: Both men and women are asked to wear clothing that covers at least the shoulders and knees. Walks of Italy cannot be held responsible for denied entry due to improper dress. Backpacks are prohibited inside of St. Mark's Basilica.
● This tour runs rain or shine. However, occasionally St. Mark's Basilica and the Doge's Palace are closed to the public, without previous notice, due to high tides or particular festivities. In these cases we endeavor to contact customers as soon as possible to arrange a suitable alternative.
● Unfortunately we are unable to accommodate guests with mobility impairments, wheelchairs or strollers on this tour.
- For cancellations made more than 72 hours prior to tour commencement: Full refund.
- For cancellations made within 72 hours prior to tour commencement: No refund can be provided.
- For amendments made more than 72 hours prior to tour commencement: No amendment fee, pending availability.
- For amendments made within 72 hours prior to tour commencement: Amendments subject to a amendment fee per person, per tour, pending availability.
Late Arrivals & No Shows:
- No refunds or re-bookings can be provided for late arrivals or no shows after tour commencement or departure.