I will never do a Collette tour again. We had a problem with our flight in Philly. I know that’s not your problem. However, there was no guidance on what we were to do. We missed our flight in Iceland. Now we did not have an agent. At this point we really hadn’t gotten to know our other fellow travelers. When we got off the plane, my friend and I went right to American Airlines and they put us up at the Hilton overnight and gave us food vouchers, cause there was no food. We got there so late. Meanwhile, texting Colette and at this point, I guess everybody else on the trip was texting Colette but we got a notice saying just go to Icelandic tomorrow and everything’s taken care of. Well, when we got there, everything wasn’t taken care of. They did not have tickets for us. So now we’re calling Colette. And I guess because everybody was talking they did away with “if this is a travel emergency press one”. So of course we picked any number just to talk to somebody. When they put the message back on the phone, it was on a loop press one if this is a travel emergency, you press one and it went back on the loop press one if this is a travel emergency. Every time we talk to an agent, we were told their working on the problem. We’ll get back to you. Finally, we over heard someone from Icelandic airlines said the problem is the flight we had to take was more expensive than the flight that was missed. Someone finally got a hold of. Wendy from SUCS and they gave me the phone. I spoke with her, I told her about the scuttlebutt that I heard and she was like oh OK good to know and I’ll call you back. Five minutes later we were in the computer and we were able to board the plane. However, I can’t tell you how long this all took but we made it. When we finally arrived in Iceland, of course our agent wasn’t there because he was with a group that made it on the first flight. Now some of us are getting texts. Some of us are getting emails and we’re trying to figure out what to do and where to go.
We take a tour because of things like this that we don’t want to deal with, that’s why you have an agent, that’s why you book a tour. I could’ve very easily bought my own plane, tickets book my own room and not have half the hassles that I had with this. I lost a day, didn’t get to see this Capital at all. I did not like playing travel agent. I received no compensation. I don’t have trip insurance because this wasn’t my problem this was Colette‘s problem and they didn’t take care of it. Once we did get to Iceland, I have to say Patrick, our agent, was wonderful. He was your saving grace, but I will never go on a Collette tour again and I will never recommend Collectte Tours. I tell everyone this story, because you get home and everyone asks “how was your trip”. I have traveled to every continent except Antarctica and never have had a problem like I’ve had with Colette.Tours.