Seoul Sightseeing, attractions, culture and history Tours 2019/2020

“Dear Sir,

We would like to thank you for taking the time to write about your experience with us. We truly appreciate it since our customer's feedback is one of the most important aspects that allow us to improve our services.
We sincerely apologize for the fact that our service didn’t live up to your expectations.

We would like to let you know that we are sorry that you didn’t feel safe during the transport but we can assure you that he has no medical conditions forbidding him to drive. As we want to provide the best environment for guests, our staff members take annual physical exams to make sure that they are perfectly healthy. We will make sure that our drivers are apt to drive in all types of situations and traffic.

Regarding the seat on the train, when we made the booking for your seat in First-class, the seat was chosen automatically for your way to Busan, once you told us by a message that you wanted to have another seat for your way back we changed the seat to make sure you didn’t get the seat near the door.
We will make sure to ensure the best seats possible from now on so that this would not happen.

We wish you would have reached out to us during the tour, we would have taken immediate measures to make your tour was perfect, just like when you told us about the seat on the train we would have done our utmost to accommodate you.
Once again we would like to let you know that this review will be useful for us and that we will keep on doing our best.
We really want to let you know how much we are sorry for this and that you will be able to trust us again.
Wish you all the best!


Yours Sincerely,
Yan”