Good to know
• Please note that the minimum numbers for the tour to depart are 4 paying adults at retail price. The operator reserves the right to postpone the tour if these numbers are not met.
• Passengers will be offered an alternative departure and will be guaranteed departure for this time regardless of numbers.
• If an alternative time or day is not suitable, the passenger will be offered a full refund of the ticket price.
• Please notify us a minimum of 24 hours prior to your departure time to avoid cancellation fees.
• Cancellations within 24 hours of your departure time will be charged at 50% of the cost of your tour.
• Cancellations less than 1 hour prior to the departure of your trip will incur the full price of the tour.
• If you do not show up on the day, without notifying us, you will be charged the full price of the tour.
• Rotorua Duck Tours will give a full refund in the event of a breakdown or unexpected halting of your trip.