Good to know
We politely ask for you to make your reservation as early as possible in order to guarantee your participation in tours and to prepare the rental bikes.If you do not want to participate in a crowded group nor be rejected because we are fully booked, reservation is important.
Notify us in advance if you require child trailers / seats or similar special requests.
If you are a group of 8 or more guests, you can get a “private tour guide” and decide on your own departure time.
Really bad weather, which leads to the termination of tours, is very rare. If it is drizzling, we will equip our guests with rain coats and, where possible, stay in a covered beer garden or visit a building inside.
The tours will be canceled and fully refunded if there is a weather warning of the German Weather Service (Deutscher Wetterdienst).
Guests who do not want to come on the tour at short notice, please refer to our Cancellation Policy.
The safety of our guests is a top priority. Our high-quality bicycles are checked regularly and have both backpedal and handlebar brakes.
The bikes are well lit and exceed safety standards.
Each guest can receive a free helmet on request.
Our tours follow sought after bike paths and are accompanied by experienced guides.
Despite all precautions, we ask you to ride attentively and not to consume excessive amounts of alcohol.
This is fortunately very rare. Our eye-catching bikes are less attractive to thieves and have excellent bike locks. Nevertheless, should you have a bike stolen and it is not a case of gross negligence (not left outside overnight or similar), then this is a case for your insurance.
E-Bikes / Pedelecs
We do not currently have any bikes with an electronic auxiliary motor. Due to the increased demand we are currently looking into the acquisition of some examples.
Tours can be changed or cancelled. Please contact us as early as possible, preferably in writing, via email. We are happy to help and we are very flexible.
You can cancel free of charge when we are notified more than one week in advance.
For periods of less than one week, please read our cancellation policy in the Terms and Conditions.
As a road user, alcohol consumption, regardless of what kind, is not a good idea. For this reason we do not take responsibility for our guests.
There are various methods of payment. In the shop you can pay by any debit or major credit card as well as with cash.For payment by bank transfer, we will send our bank details to you upon request.
Our tours follow a prepared route and a contents theme. However, each tour is different, depending on the guide, season, weather, construction sites, guests’ interests or other similar factors. You can be sure that each of our guided bicycle sightseeing tours is designed to provide you with an unforgettable leisure experience.
Unless otherwise agreed, the tours start in front of our shop at 2-4 Gereonswall, next to the Eigelsteintorburg. A route description is available here.
Learn about the city in an environmentally conscious way. We firmly believe in the bicycle as a means of urban transportation and do our part on the streets of Cologne, making a contribution to climate protection and the rethinking of urban and transport planning.
General Terms and conditions of Colonia Aktiv
For booking inquiries you can contact us by phone, email or through our website. Please note that a booking is made only when we have confirmed the request.
We offer a variety of guided bike tours of Cologne. Please see our website or our brochures for the description of each tour. We are happy to tailor a bike ride to your personal wishes. We provide tours for which the use of the bicycles are included in the price. The conditions for renting bicycles also apply when using the bicycles.
The fee is due with the contract.
Cancellation of tour bookings or rental bicycle bookings
You can cancel your booking or reservation of rental bikes before the start of the tour. In that case, the amount of compensation depends on how long the cancellation is made before the tour. Cancellations:
– Less than 12 hours before the start of the tour, the full price must be paid;
– 12 hours to 24 hours prior to the start of the tour, 75% of the agreed price must be paid;
– 24 hours to 7 days before the start of the tour, 50% of the agreed price must be paid;
– Earlier than 7 days before the start of the tour, 25% of the agreed price must be paid.
It may, however, be possible in individual cases that we charge less or no damages. Then, only the actual damages caused by the cancellation must be paid.
Participation in the tours is at your own risk. We regularly check the condition of our bicycles. However, when you take over the bicycles you are required to verify your traffic safety and operability of the bicycles. During the tours, you bear the responsibility for road safety and for your suitability to travel on the road.
We accept no liability for damages. This does not apply to injury to life, body and health and damage of essential contractual obligations based on intent, gross negligence or any breach on your behalf.