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Kilimanjaro: Machame Route

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highlights
  • Size up mighty Mt Kilimanjaro from the lush tropical surrounds Marangu
  • Travel with a group of experienced guides and porters with 1 guide for every 2 passengers
  • Spy hiding monkeys and colourful bird species flitting through the rainforest
  • Spend a night camped out on the Shira plateau
The Kilimanjaro: Machame Route tour starts from and ends in Kilimanjaro Marangu Route. It is a trekking tour that takes 9 days taking you through Kilimanjaro Marangu Route in Tanzania. Kilimanjaro: Machame Route is a guided small group tour that includes accommodation, transport, meals and others.

Trek the amazing Machame Route to the summit of Mt Kilimanjaro, Africa's highest point. At high altitude, it's a challenging journey through uniquely varied terrain. Camp out at night and enjoy incredible scenery along the way. Then at the very top of Uhuru Peak, rising 5,896m above sea level, feel the exhilaration of achievement and marvel at the incredible views.
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Jambo! Welcome to Tanzania. Your hike begins in the foothills of Mount Kilimanjaro in Marangu. The hotel is a short walk from the village’s bustling market and some excellent coffee shops. It is also very close to some beautiful waterfalls and ancient Chagga caves. Please make sure you are at the hotel by early evening, as your trip starts with a full briefing and kit inspection by an experienced Kilimanjaro climber. This will take place before dinner. Your insurance details and next of kin information will also be collected. Check with hotel reception for the exact location of the meeting. If you can't arrange a flight that will arrive in time, consider arriving a day early so you can attend. We'll be happy to book additional accommodation for you (subject to availability). If you're going to be late, please inform the hotel reception. In the event that someone is late, the meeting may have to be rescheduled for the following morning.
Accommodation
  • Hotel
We meet our guides and porters after breakfast and sort out all our gear before we set off for our 1-hour transfer by road to the South Western side of Kilimanjaro and the Machame Gate at the entrance to the Mt Kilimanjaro National Park. Each person has a personal porter and there are extra porters for the food, etc. Please read your trip notes on for further information about your guides and porters and a detailed packing list.

We begin our walk around lunch time, starting with a pleasant stroll through the rainforest. In the forest, there are many species of brightly coloured birds and different types of monkey can be seen and heard. Beneath the leafy canopy it can be wet and muddy but it is not very cold.

We arrive mid-afternoon at the Machame Huts where we make camp. The huts fell into disrepair some years ago, so with the help of our porters, we set up tents for the night. Enjoy an evening meal prepared by the porters and savour the first night of sleeping outdoors.

From Kibo Hotel to Machame Huts, we ascend to 3,000 m (9,800 ft) and walk for 15 km (approximately 6-8 hours).
Accommodation
  • Camping (with basic facilities)
Our second day on the mountain takes us out of the rainforest and up a steep ridge into moor land. You'll notice the vegetation getting more sparse as we ascend and several distinct species, including the giant groundsel and lobelia, will soon be the only plants dominating the harsh landscape. We camp on the edge of Shira plateau where there are excellent views of the snow-dusted Kibo peaks.

From Machame Camp to Shira Camp, we ascend to 3,840 m (12,600 ft), covering 12 km (approximately 5-7 hours).
Accommodation
  • Camping (with basic facilities)
Today is a great day's walk with many ups and downs as we traverse river valleys. The undulating landscape offers a great chance to acclimatise and as we ascend to the more rugged areas of the mountain, there are great views of the Kibo Massif and its magnificent surrounds. Tonight is spent at Barranco Camp.

From Shira Camp to Barranco Camp, we ascend to 3,900 m (12,800 ft) and cover 12 km (approximately 5-7 hours).
Accommodation
  • Camping (with basic facilities)
Today is an important acclimatisation day as you are going to be walking for the morning only. Climb the Barranco Wall (not a technical climb) and then follow the Kibo South Circuit. If the weather is clear you can expect to have some magnificent views of Kibo's southern glaciers. Arriving at your camp at around lunchtime you can enjoy great views by the river in the Karanga Valley.

From Barranco Camp to Karanga Valley Camp Camp, we descend to 4,200 m (13,780 ft) and cover 7 km (approximately 4 hours).
Accommodation
  • Camping (with basic facilities)
From Karanga you head up to the intersection of the South Circuit and the Mweka route where you’ll start climbing up a ridge to Barrafu Hut. Barrafu is Swahili for ‘ice’ – it can be very cold here at night!
You should arrive at Barrafu around late lunchtime, allowing plenty of time to rest before the final summit attempt.

From Karanga Camp to Barafu Camp, we ascend to 4,600 m (15,100 ft) and cover 3.5 km (approximately 4 hours).
Accommodation
  • Camping (with basic facilities)
At around midnight we are woken by our guides and hot tea and biscuits are served to give us energy before the long, difficult ascent up scree, and sometimes snow, to Stella Point (5,780 m). We pass the giant Rebmann Glacier en route and hopefully arrive at Stella Point in time for sunrise and superb views of the crater, the glacier glistening in the morning sun, and maybe even of the world around.

From Stella it is a further 1-hour hike along the rim of the crater to Uhuru Peak (5,896 m), the highest point in Africa. From the summit, take in unforgettable views of the crater, the ice fields and the vast and distant East African plains below. After photos and back-patting we begin our descent. Back at Barafu Camp, enjoy a well-earned lunch and much thicker air. After lunch, we continue on to Mweka Camp for the night and have a well-deserved rest.

From Barafu Camp to the Uhuru Peak summit, we ascend 1296 m and cover about 4 km (approximately 8 hours). The descent takes approximately 3 hours.
Accommodation
  • Camping (with basic facilities)
Today we continue to descend the mountain, traversing alpine meadows and rainforest to the Mweka park gate. From Mweka Camp to the Mweka gate, we trek for 10 km (approximately 3-4 hours) descending a total of 1,300 m (4,300 ft). Here we have lunch after checking out of the park and then the transport sent to meet us returns us back to the hotel for a relaxing shower - a real treat after the physical exertions of the last few days! Relive and share our experiences of the past six days on the mountain with fellow travellers.
Accommodation
  • Hotel
You are free to depart at any time on the final day of your trip.
Transfers to Kilimanjaro Airport or a shuttle to Nairobi can be arranged locally. Please speak to your leader at the welcome meeting.
what’s included
Accommodation
  • Camping (with basic facilities) (6 nights), Hotel (2 nights)
Meals
  • 8 Breakfast, 7 Lunch, 8 Dinner
Transport
  • Minibus
Included Activities
  • Mount Kilimanjaro - Trek Briefing
  • Mount Kilimanjaro - Complimentary equipment hire (sleeping bag and walking poles) - must be requested at time of booking
  • Fully catered trek including National Park entrance fees, climbing fee, tented camps & rescue services (7 days)
  • Mount Kilimanjaro - Porterage of 1 bag (9kg/20lb max)
  • Mount Kilimanjaro - Return transfers from hotel to park gate
  • Mount Kilimanjaro - Emergency oxygen and comprehensive first aid kits
what’s excluded
  • International Flights
  • Any international flights to/from Kilimanjaro Marangu Route are not included in this price. We always recommend that you arrive 1 day prior to your tour starting date.
  • Travel Insurance
  • Travel insurance is not included in this Kilimanjaro: Machame Route tour. Travel insurance is mandatory to buy. We recommend purchasing it from World Nomads.
Get a PDF file with detailed trip information: Download Trip Notes for Kilimanjaro: Machame Route
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Good to know
Payment

A deposit of 400 USD is required to confirm this tour. The remaining balance will be charged 57 days before departure. For any departures within 21 October 2019 full payment is required.

Travel Insurance

The Kilimanjaro: Machame Route tour requires that you have adequate and valid travel insurance covering medical and personal accidents, including repatriation costs and emergency evacuation. We recommend using World Nomads' travel insurance.

Visa

For this Kilimanjaro: Machame Route tour getting the required visa(s) is the responsibility for each individual traveller, as visa requirements vary depending on your nationality. We recommend to check with your local embassies representing the countries that you are travelling to, as part of this itinerary.

CancellationNo additional cancellation fees apply for this Kilimanjaro: Machame Route tour. You can cancel the tour up to 58 days prior departure and avoid paying the full amount, but your deposit paid is non-refundable. No refund applies for cancellations within 57 days of departure.
Trip Details
  • Last modified (date)

    25 Jul 2019

  • Trip title

    Kilimanjaro: Machame Route

  • Trip code

    YKXA

  • Validity

    Validity: 01 Jan 2019 to 31 Dec 2019

  • Introduction

    Trek the amazing Machame Route to the summit of Mt Kilimanjaro, Africa's highest point. At high altitude, it's a challenging journey through uniquely varied terrain. Camp out at night and enjoy incredible scenery along the way. Then at the very top of Uhuru Peak, rising 5,896m above sea level, feel the exhilaration of achievement and marvel at the incredible views.

  • Style

    Basix

  • Themes

    Walking & Trekking

  • Transport

    Minibus

  • Physical Rating

    5

  • Physical preparation

    Although no mountaineering experience is required a good level of physical fitness is necessary. You must be comfortable walking 6-8 hours uphill a day. This is certainly a strenuous climb so the better prepared you are, the more you should enjoy it.

    Plenty of time is available each day to get between the huts on the mountain so you do not need to rush and you are in fact far better off going slowly and enjoying the changing scenery and views. That way you acclimatize better and are in better shape for the final trek from Kibo Hut to Gillman’s Point, or Barafu to Stella Point on the Machame route, and then around to Uhuru Peak.

    We recommend that in the months leading up to your climb you increase your physical fitness with aerobic exercise. Walking, running and stair-climbing will all strengthen your legs and improve your stamina.

  • Joining point description

    The Kilimanjaro Mountain Resort is located approximated 80kms from Kilimanjaro International Airport. It is situated close Kilimanjaro National Park at Marangu Gate. The hotel is surrounded by coffee and banana plantations, waterfalls and gardens. Facilities include a swimming pool, gym, massage corner and a large tropical gardens as well as a superb bar, restaurant and a sun deck.

    Guest room facilities include king size luxurious beds, TV and coffee makers. From balconies of Mawenzi, Kibo or Meru wings enjoy views of Kilimanjaro early in the mornings.

  • Finish point description

    The Kilimanjaro Mountain Resort is located approximated 80kms from Kilimanjaro International Airport. It is situated close Kilimanjaro National Park at Marangu Gate. The hotel is surrounded by coffee and banana plantations, waterfalls and gardens. Facilities include a swimming pool, gym, massage corner and a large tropical gardens as well as a superb bar, restaurant and a sun deck.

    Guest room facilities include king size luxurious beds, TV and coffee makers. From balconies of Mawenzi, Kibo or Meru wings enjoy views of Kilimanjaro early in the mornings.

  • Finish point instructions

    A private departure transfer is available for pre-booking through Intrepid. Please speak to your booking agent for more information. If you have pre-booked a departure transfer, please ensure you have provided Intrepid with your arrival flight details at least 15 days before the departure of your Intrepid trip.

    The Kilimanjaro Mountain Resort is located roughly 80kms west of Kilimanjaro Airport. The drive is around 1.5 hours. Taxis can be expensive in this area, therefore we recommend pre-arranging a transfer.

  • Group leader

    KILIMANJARO CLIMB:
    This trip is led by experienced guides, with a minimum of 1 guide to every 2 climbers. Sufficient porters are employed to carry the group’s equipment.

  • Is this trip right for you

    A good level of fitness is required to join this tour. While the distances covered are not far, the effects of altitude will make it much harder than the usual uphill hike.

    To allow for your body to adjust to the altitude the going will be slow. The speed of the hiking may be much slower than you are use too. However, we have found that this slow speed allows your body’s reserve levels to remain higher plus also allows for your body to adjust to the altitude as you walk.

    Tried and tested all-purpose hiking equipment is required. Night time temperatures can get very cold above 3500m so warm clothing and sleeping bag is essential. Hiring of equipment/sleeping bag is also possible.

    Your safety comes first. Our experienced guides will monitor each passenger for any signs of acute mountain sickness. If any signs are shown you will be instructed to descend immediately with the assistance from one of our guides.

    Be prepared for dusty and therefore dirty conditions. It can be tough going hiking for continuous days without a shower. A dust mask, wet wipes and face washer may become your best friends.

  • Food and dietary requirements

    By travelling on an Overland trip you have chosen a participation camping tour. This means that you will be helping your cook prepare meals for the group. You may also get the chance to help with the shopping.

    Your cook will come up with meal ideas and quantities needed for large groups. Participating in the camp is usually done on a duty roster system with group of 5 or 6 people (depending on group size) having a different camp job each day.

    If you have any dietary requirements please tell us at the time of booking, and also remind your crew at your welcome meeting.

    A typical camp breakfast might be toast with spreads, cereal, something hot such as eggs or pancakes, as well as tea and coffee. Lunch is almost always a sandwich with healthy salad and assorted fillings, sometimes with fruit to follow. There may be a chance on occasion to buy your lunch. Dinner might be a BBQ, rice dish or pasta dish and there is always the chance to try some African food such as ugali and stew.

    Your overland truck has a tank of treated water that is safe to drink. Your crew will use this to cook and provide cordial at meal times. Please do not hesitate to use this water to minimise the consumption of plastic water bottles. Soft drinks and alcoholic beverages are not part of included meals.

    One thing is sure - you definitely won't go hungry or lose weight on your safari! When you aren't camping you will have the freedom to decide where, what and with whom you eat.


    SNACKS - KILIMANJARO:
    While all meals are provided while on the mountain you may want to bring some extra snacks from home. Perhaps some nutritional muesli or protein bars, or your favourite chocolate snack to keep the energy levels up on the harder sections of your trek.

  • Money matters

    When it comes to money matters on the trip, every traveller is a little different. You know your spending habits better than we do, so please budget a sensible amount for things like meals not included, drinks, shopping, optional activities, tipping and laundry. It’s always better to bring a little more than you think you’ll need.

    Also make sure you’ve read your trip details thoroughly so you know what’s included in the trip price and what isn’t. This should make budgeting a little easier. You’ll find this info in the Inclusions section of your Essential Trip Information (that’s this document).
    Please note: all recommendations for additional costs, tipping etc. are in USD. You will need to convert these into the relevant local currency.

    MEALS NOT INCLUDED
    While trekking, all meals are included. Some meals on your first and last day of your trip in Marangu or Machame are not included although there are local options in both locations. Expect to budget around USD10 per meal.

    TIPPING
    Gratuities aren’t compulsory on your trip, but they can make a big difference to locals employed in the tourism industry. If you are happy with the services provided a tip is an appropriate way to thank them. While it may not be customary to you, it is of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many Intrepid destinations.

    TIPPING GUIDE
    To give you a bit of guidance, we’ve put together the following tipping notes. These are just suggestions, based on feedback from past travellers and our staff on the ground.
    - Your crew (including guides, cooks and porters) – You may consider tipping your crew for outstanding service throughout your trip. The amount is entirely a personal preference; however as a guideline we recommend USD90 to USD140 per person, for the duration of the Kilimanjaro climb. Of course you are free to tip more or less as you see fit, depending on your perception of service quality and the length of your trip. Your leader will arrange for the group to receive 3 envelopes. One envelope will be for the leader and guides, one envelope for the porters, and one envelope for the cooks. Please disperse your tips within the 3 envelopes, then hand the envelopes to one member of each group so the amounts can be divided equally. Remember, a tip is not compulsory and should only be given when you receive excellent service.


    EMERGENCY FUNDS
    We try to plan for every eventuality, but there are still some things beyond our control. Please make sure you bring an extra USD500 for emergencies (e.g. natural disasters or civil unrest). Sometimes these things necessitate last minute changes to our itineraries, and we can’t guarantee there won’t be some extra costs involved.


    CREDIT CARDS, ATMS AND MONEY EXCHANGE:
    There are limited opportunities to access banks and ATMs around Mount Kilimanjaro National Park. Although you will not need large amounts of cash while trekking, we highly recommend you withdraw what you need prior to arrival to the park – either in Arusha town or airport.

    Credit cards are generally accepted in tourist shops and some restaurants across Africa. Visa and Mastercard are generally preferred over American Express, Diners, etc. Smaller venues take cash only. Foreign currency is easily changed at exchange bureaus and they generally offer the best rates.

    With ATMs being increasingly available in the many major towns and cities and even some campsites, credit or debit cards are a convenient way to access money. Be aware that your withdrawing limit may vary from country to country (regardless of your withdrawing limit in your home country) and it can be as low as the equivalent to USD100 per day. Throughout Africa, cards with the Visa logo are most readily recognised, although MasterCard is also accepted in most places. A charge is made for each international transaction - please check with your bank how much this fee will be. Check with your bank before leaving home that your card can be used as a debit card in Africa. You may also want to notify your bank that you are visiting Africa as it's not unknown for banks to freeze cards which show sudden transactions in other countries. If you're on a multi-country tour, your tour leader will be able to give you an approximate idea of how much money you may need for your stay in each country.

    PLEASE NOTE: Many businesses and banks in Africa, especially East Africa, do not accept US dollar notes older than 2006. If you are bringing USD, we strongly recommend large bills in good condition, 2006 series onwards only. Any old or damaged notes may not be accepted.

  • A couple of rules

    Everyone has the right to feel safe when they travel. We don’t tolerate any form of violence (verbal or physical) or sexual harassment, either between customers or involving our leaders, partners or local people. Sexual relationships between a tour leader and a customer are strictly forbidden.

    Use or possession of illegal drugs will not be tolerated on our trips. If you choose to consume alcohol while travelling, we encourage responsible drinking, and expect that you’ll abide by the local laws regarding alcohol consumption.

    The sex tourism industry is known to exploit vulnerable people and have negative consequences on communities, including undermining the development of sustainable tourism. For this reason, patronising sex workers will not be tolerated on our trips.

    By travelling with us you are agreeing to adhere to these rules. Your group leader has the right to remove any member of the group for breaking any of these rules, with no right of refund.

    If you feel that someone is behaving inappropriately while travelling with us, please inform your tour leader or local guide immediately. Alternatively, contact us on the emergency contact number detailed in the Problems and Emergency Contact section of this Essential Trip Information.

  • Accommodation notes

    On the mountain you’ll be camping out under the stars with a full-service camping experience. You can bring your own sleeping bag or hire one through us (please advise your booking agent), while mattresses are provided. Our two-person tents are ideal for expedition trips and feature a flysheet made from ripstop nylon, anti-mosquito netting, reflective guy ropes and a 3000mm waterhead, ensuring you stay warm and dry even in difficult conditions.

  • Transport notes

    NAIROBI TO MARANGU SHUTTLE:
    It's easy to book yourself a transfer from Nairobi to Marangu (or vice versa). Simply ask at your hotel. They will make a booking and collect payment for you (cost is approx US$80). This public shuttle transfer leaves your Nairobi hotel around 08:00 and connects with a 14:00 shuttle in Arusha. The Arusha shuttle transfers to Moshi, Marangu. The transfer company we work with have agreed to take our passengers through to Kibo Hotel. Please ask your booking agent for the shuttle company details.

  • Your fellow travellers

    As you travel on a group trip you will be exposed to all the pleasures and maybe some of the frustrations of travelling in a group. Your fellow travellers will probably come from all corners of the world and likely a range of age groups too. We ask you to be understanding of the various needs and preferences of your group - patience with your fellow travellers is sometimes required for the benefit of everyone's travel experience. Remember too that you have responsibilities to the group. If you are requested to be at a place at a certain time, ensure that you don't keep the rest of the group waiting. We have found time and time again that the very best trips we operate are those where the dynamics within the group work well - this takes just a little effort on your part. Due to privacy reasons we are unable to provide you with contact details and any personal information about your fellow travellers booked on your trip prior to departure.

    SINGLE TRAVELLERS:
    Our group trips are designed for shared accommodation and don't involve a compulsory single supplement. Single travellers share with people of the same gender in accommodation ranging from twin to multishare. Some of our itineraries have accommodation booked on a mixed gender share basis and where applicable this will be specified in our Essential Trip Information. On a selection of our trips, you have the option to pay a single supplement to ensure that you have your own accommodation (where available). Please note that this only applies to accommodation during the tour - pre-trip and post-trip accommodation will be booked on a single room basis.

  • Itinerary disclaimer

    ITINERARY CHANGES:
    Our itineraries are updated regularly throughout the year based on customer feedback and to reflect the current situation in each destination. The information included in this Essential Trip Information may therefore differ from when you first booked your trip. It is important that you print and review a final copy prior to travel so that you have the latest updates. Due to weather, local conditions, transport schedules, public holidays or other factors, further changes may be necessary to your itinerary once in country. The order and timing of included activities in each location may also vary seasonally to ensure our travellers have the best experience. Your tour leader will keep you up to date with any changes once on tour.

  • Accommodation

    Camping (with basic facilities) (6 nts),Hotel (2 nts)

  • Joining point instructions

    A private arrival transfer is available for pre-booking through Intrepid. Please speak to your booking agent for more information. If you have pre-booked an arrival transfer, please ensure you have provided Intrepid with your arrival flight details at least 15 days before the departure of your Intrepid trip.

    The Kilimanjaro Mountain Resort is located roughly 80kms west of Kilimanjaro Mountain Resort. The drive is around 1.5 hours. Taxis can be expensive in this area, so we highly recommend pre-arranging a transfer.

  • Visas

    PASSPORT

    As a general rule most countries expect that your passport has a minimum of 6 months validity remaining. Please ensure the name on your passport matches the name on your booking and airline tickets. Your passport details are required to complete your booking. Your consultant will contact you when this is required. Take a copy of the main passport pages and other important documents with you, and leave another copy at home with family or friends.

    VISAS

    Visas are the responsibility of the individual traveller. Entry requirements can change at any time, so it's important that you check for the latest information. Please visit the relevant consular website of the country or countries you’re visiting for detailed and up-to-date visa information specific to your nationality. Your consultant will also be happy to point you in the right direction with acquiring visas. Visas can take several weeks to process, so familiarise yourself with any requirements as soon as you have booked your trip to allow for processing time.

    TANZANIA:

    It is possible to obtain a tourist visa for a single entry at any one of the following main entry points to Tanzania, subject to the fulfilment of all immigration and health requirements for approximately USD$50 in cash:
    -Dar es Salaam International Airport
    -Zanzibar International Airport
    -Kilimanjaro International Airport (KIA)
    -Namanga Entry Point (Tanzania-Kenya border point)
    -Kasumulu Border crossing
    -Isebania Border crossing

    Alternatively you will need to purchase your visa in advance at any Diplomatic or Consulate Mission of the United Republic of Tanzania abroad. The cost is approximately USD100 depending on nationality and should take one business day. At the present time you do not require a multi entry visa to Kenya, Tanzania and Uganda due to an agreement between the three countries (i.e. if you exit Kenya to Tanzania you can re-enter Kenya on the same visa). However if your trip visits Tanzania twice after a visit to a country other than those listed above, you may need to purchase two visas.

    For the purpose of the visa application you can use the following address:
    Kibo Palace Hotel
    PO Box 2523
    Old Moshi Road
    Arusha - Tanzania
    Phone: +255 272544472

  • Feedback

    After your travels, we want to hear from you! We rely on your feedback. We read it carefully. Feedback helps us understand what we are doing well and what we could be doing better. It allows us to make improvements for future travellers.

  • Travel insurance

    Travel insurance is compulsory for all our trips. We require that, at a minimum, you are covered for medical expenses including emergency repatriation. We strongly recommend that the policy also covers personal liability, cancellation, curtailment and loss of luggage and personal effects.

    When travelling on a trip, you won't be permitted to join the group until evidence of travel insurance and the insurance company's 24 hour emergency contact number has been seen by your leader.

    If you have credit card insurance your group leader will require details of the participating insurer/underwriter, the level of coverage, policy number and emergency contact number rather than the bank's name and credit card details. Please contact your bank for these details prior to arriving in-country.

  • Important information

    1. Passenger Self Assessment Form required for this trip.
    2. A single supplement is available on all nights of this trip, subject to availability. Please see your booking agent for further information.
    3. Parts of your trip go above 2800 metres / 9200 feet where it is common for travellers to experience some adverse health effects due to the altitude.
    4. Please arrange your flights to arrive at Marangu hotel before 4pm on Day 1 in order to attend the very important pre-climb briefing and information session.

  • Emergency contact

    GENERAL ISSUES ON YOUR TRIP
    While we always endeavour to provide the best possible holiday experience, due to the nature of travel and the areas we visit sometimes things can and do go wrong. Should any issue occur while you are on your trip, it is imperative that you discuss this with your group leader or our local representative straight away so that they can do their best to rectify the problem and save any potential negative impact on the rest of your trip.

    We recognise that there may be times when your group leader/local partner may not be able to resolve a situation to your satisfaction - if this is the case, please ask the leader to speak to their direct manager.

    You may also choose to provide details in your online feedback, which we ask you to complete within 30 days of the end of your trip. But we do ask you to be aware that it is very difficult for us to provide any practical help after the trip is complete.

    In case of a genuine crisis or emergency, you can reach our local operator on the number below:


    PEAK East Africa: +254-736-213-383 or +254 788-585-065

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  • {{myRequest.title}}
  • Country: {{!!tripPlannerKeysNames[myRequest.id].geoLocation?tripPlannerKeysNames[myRequest.id].geoLocation:myRequest.country}}
  • Destination: {{tripPlannerKeysNames[myRequest.id].destinations.join(', ')}}
  • Activity: {{tripPlannerKeysNames[myRequest.id].activity.join(', ')}}
  • Custom Destination: {{tripPlannerCustom[myRequest.id].destination}}
  • Custom Activity: {{tripPlannerCustom[myRequest.id].activity}}
  • Group Size: {{myRequest.no_of_adults > 0 && myRequest.no_of_children > 0?',':''}} {{myRequest.group_type=='Single'?'1 Person':myRequest.group_type=='Couple'?'2 People':''}}
  • {{myRequest.departure_month || myRequest.duration?'Approx. Dates':'Travel Dates'}}: {{myRequest.start_date | readableDate}} to {{myRequest.end_date | readableDate}} {{myRequest.departure_month}}, {{myRequest.duration}} Not decided yet
  • Tour Type: {{myRequest.tourtype | tourtypefullName}}
  • Age Group: {{myRequest.age_group}} yrs
  • Type of Tour: {{tripPlannerKeysNames[myRequest.id].type_of_tour}}
  • Accommodation Option: {{tripPlannerKeysNames[myRequest.id].accommodation_option}}
  • Budget Per Person: USD {{myRequest.approx_budget_amount}}
  • Budget Flexibility {{tripPlannerKeysNames[myRequest.id].budget_flexibility}}
  • Trip Planning Stage {{myRequest.trip_planning_stage}}
  • Trip Details: ... Read More Read Less
How our Travel Expert Service Works
  • 1 We connect you with a hand-picked and qualified travel expert who can match your trip requirements. The advantage of working directly through a travel expert is that you get the best and unfiltered advice from the very beginning.
  • 2 The travel expert will help you with creating and customising a trip for you. If you have any questions or concerns relating to the trip, the travel expert will also be able to help you with those.
  • 3 When you feel that your trip is exactly per your wish, you'll be able to book the entire trip here on Bookmundi.
The Advantages of Bookmundi
  • Selected Local Travel Experts All our local travel experts have been chosen based on rigorous selection criteria. In fact, we reject 98 out of 100 local travel agencies, and thereby giving you access to the top 1-2% local travel experts.
  • Secure Online Payment and Financial Guarantee Each and every trip is required to go through Bookmundi's secure payment platform, powered by Stripe and supported by SSL. All payments are therefore carried out in secure manners. We are furthermore member of the Danish Travel Fund which gives you a 100% financial guarantee for any money you pay on Bookmundi, even if we went bankrupt (which we we will not!).
  • Trip Replacement or 100% Reimbursement Bookmundi has hand-picked your local travel expert. Our role, as your trusted third party, is therefore to make sure that your entire experience runs as seamless and secure as possible. We guarantee to you that in the unlikely event where a local travel expert cancels your trip after your deposit or full payment has been made, we commit to replacing these services with another equally qualified agency so that your trip can go ahead as planned, or failing to replace it, we will give you a 100% reimbursement.
New customised trip enquiry by {{getFirstName(activeuser)}}:
  • Title: {{myRequest.title}}
  • Country: {{!!tripPlannerKeysNames[myRequest.id].geoLocation?tripPlannerKeysNames[myRequest.id].geoLocation:myRequest.country}}
  • Destination: {{tripPlannerKeysNames[myRequest.id].destinations.join(', ')}}
  • Activity: {{tripPlannerKeysNames[myRequest.id].activity.join(', ')}}
  • Custom Destination: {{tripPlannerCustom[myRequest.id].destination}}
  • Custom Activity: {{tripPlannerCustom[myRequest.id].activity}}
  • Group Size: {{myRequest.no_of_adults > 0 && myRequest.no_of_children > 0?',':''}} {{myRequest.group_type=='Single'?'1 Person':myRequest.group_type=='Couple'?'2 People':''}}
  • {{myRequest.departure_month || myRequest.duration?'Approx. Dates':'Travel Dates'}}: {{myRequest.start_date | readableDate}} to {{myRequest.end_date | readableDate}} {{myRequest.departure_month}}, {{myRequest.duration}} Not decided yet
  • Tour Type: {{myRequest.tourtype | tourtypefullName}}
  • Age Group: {{myRequest.age_group}} yrs
  • Type of Tour: {{tripPlannerKeysNames[myRequest.id].type_of_tour}}
  • Accommodation Option: {{tripPlannerKeysNames[myRequest.id].accommodation_option}}
  • Budget Per Person: USD {{myRequest.approx_budget_amount}}
  • Budget Flexibility {{tripPlannerKeysNames[myRequest.id].budget_flexibility}}
  • Trip Planning Stage {{myRequest.trip_planning_stage}}
""
Can you handle {{getFirstName(activeuser)}}'s enquiry? Rejection Reason
{{myRequest.reject_reason?myRequest.reject_reason:'Sorry, Your trip request has been rejected.'}}
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seen

{{(duplex.offer_mode==1 && messages.length==1 && iamagency==1)?'Messaging this user is blocked momentarily':settings.bolcked_message}}
{{qResponse.message}}
Guideline for Responding to Customised Trip Requests
Dear {{!activeuserExpert ? activeuserExpert.first_name: 'N/A'}}, Before responding to {{getFirstName(activeuser)}}’s customised trip request for {{plannerCountries}} we recommend that you carefully read these guidelines as they will help you with approaching the customer correctly and convert the enquiry into a trip booking.
{{errorMessage}} Okay, got it! Need help?Contact us
This message will be delivered as an email because {{getFirstName(activeuser)}} is currently offline.
  • {{files.file_name}}
Hi ,
Thanks for your trip input. We will do our utmost to make sure that you get a trip of a lifetime.
We've noted down your trip requirements below. You can easily them.
  • {{myRequest.title}}
  • Country: {{!!tripPlannerKeysNames[myRequest.id].geoLocation?tripPlannerKeysNames[myRequest.id].geoLocation:myRequest.country}}
  • Destination: {{tripPlannerKeysNames[myRequest.id].destinations.join(', ')}}
  • Activity: {{tripPlannerKeysNames[myRequest.id].activity.join(', ')}}
  • Custom Destination: {{tripPlannerCustom[myRequest.id].destination}}
  • Custom Activity: {{tripPlannerCustom[myRequest.id].activity}}
  • Group Size: {{myRequest.no_of_adults > 0 && myRequest.no_of_children > 0?',':''}} {{myRequest.group_type=='Single'?'1 Person':myRequest.group_type=='Couple'?'2 People':''}}
  • {{myRequest.departure_month || myRequest.duration?'Approx. Dates':'Travel Dates'}}: {{myRequest.start_date | readableDate}} to {{myRequest.end_date | readableDate}} {{myRequest.departure_month}}, {{myRequest.duration}} Not decided yet
  • Tour Type: {{myRequest.tourtype | tourtypefullName}}
  • Age Group: {{myRequest.age_group}} yrs
  • Type of Tour: {{tripPlannerKeysNames[myRequest.id].type_of_tour}}
  • Accommodation Option: {{tripPlannerKeysNames[myRequest.id].accommodation_option}}
  • Budget Per Person: USD {{myRequest.approx_budget_amount}}
  • Budget Flexibility {{tripPlannerKeysNames[myRequest.id].budget_flexibility}}
  • Trip Planning Stage {{myRequest.trip_planning_stage}}
  • Trip Details: ... Read More Read Less
How our Travel Expert Service Works
  • 1 We connect you with a hand-picked and qualified travel expert who can match your trip requirements. The advantage of working directly through a travel expert is that you get the best and unfiltered advice from the very beginning.
  • 2 The travel expert will help you with creating and customising a trip for you. If you have any questions or concerns relating to the trip, the travel expert will also be able to help you with those.
  • 3 When you feel that your trip is exactly per your wish, you'll be able to book the entire trip here on Bookmundi.
The Advantages of Bookmundi
  • Selected Local Travel Experts All our local travel experts have been chosen based on rigorous selection criteria. In fact, we reject 98 out of 100 local travel agencies, and thereby giving you access to the top 1-2% local travel experts.
  • Secure Online Payment and Financial Guarantee Each and every trip is required to go through Bookmundi's secure payment platform, powered by Stripe and supported by SSL. All payments are therefore carried out in secure manners. We are furthermore member of the Danish Travel Fund which gives you a 100% financial guarantee for any money you pay on Bookmundi, even if we went bankrupt (which we we will not!).
  • Trip Replacement or 100% Reimbursement Bookmundi has hand-picked your local travel expert. Our role, as your trusted third party, is therefore to make sure that your entire experience runs as seamless and secure as possible. We guarantee to you that in the unlikely event where a local travel expert cancels your trip after your deposit or full payment has been made, we commit to replacing these services with another equally qualified agency so that your trip can go ahead as planned, or failing to replace it, we will give you a 100% reimbursement.
New customised trip enquiry by {{getFirstName(activeuser)}}:
  • Title: {{myRequest.title}}
  • Country: {{!!tripPlannerKeysNames[myRequest.id].geoLocation?tripPlannerKeysNames[myRequest.id].geoLocation:myRequest.country}}
  • Destination: {{tripPlannerKeysNames[myRequest.id].destinations.join(', ')}}
  • Activity: {{tripPlannerKeysNames[myRequest.id].activity.join(', ')}}
  • Custom Destination: {{tripPlannerCustom[myRequest.id].destination}}
  • Custom Activity: {{tripPlannerCustom[myRequest.id].activity}}
  • Group Size: {{myRequest.no_of_adults > 0 && myRequest.no_of_children > 0?',':''}} {{myRequest.group_type=='Single'?'1 Person':myRequest.group_type=='Couple'?'2 People':''}}
  • {{myRequest.departure_month || myRequest.duration?'Approx. Dates':'Travel Dates'}}: {{myRequest.start_date | readableDate}} to {{myRequest.end_date | readableDate}} {{myRequest.departure_month}}, {{myRequest.duration}} Not decided yet
  • Tour Type: {{myRequest.tourtype | tourtypefullName}}
  • Age Group: {{myRequest.age_group}} yrs
  • Type of Tour: {{tripPlannerKeysNames[myRequest.id].type_of_tour}}
  • Accommodation Option: {{tripPlannerKeysNames[myRequest.id].accommodation_option}}
  • Budget Per Person: USD {{myRequest.approx_budget_amount}}
  • Budget Flexibility {{tripPlannerKeysNames[myRequest.id].budget_flexibility}}
  • Trip Planning Stage {{myRequest.trip_planning_stage}}
""
Can you handle {{getFirstName(activeuser)}}'s enquiry? Rejection Reason
{{myRequest.reject_reason?myRequest.reject_reason:'Sorry, Your trip request has been rejected.'}}
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