Bookmundi

Gray Line Philippines Reviews

3.0 - Average Based on 4 reviews

The overall rating score is based on all time feedback received and does not express any opinions of Bookmundi.com. The current reviews and scores are thus representative of a company's performance.

1 - Very poor
for Majestic Pagsanjan Falls from Manila
Stella Y. From Taiwan On
“Again, yes, the price is more than TWICE HIGHER than other agencies with totally the same content.

We experienced a VERY BAD experience in choosing the Magestic Pagsanjan Falls Tour of Gray Line.

First of all, this 11-seater van is very spacious for our three passengers, but it is not comfortable at all because of the bumps and bumps along the way. We are wondering whether there is a problem with the shock absorber. (And wether they use the budget on providing big cars??)

Secondly, there are a driver and a tour guide. However, they gave nothing of introduction of the tour. It was like there were 2 person companying with the ride, being silence along the way...
I remember the only sentence that he said "it’s going tobe a 2 hours and 20 minutes boat trip to the falls", and nothing more. He did not provide any introductions to the site and did not provide any precautions that we did not know what would happen during the boat trip at all.
Therefore, in the absence of sunscreen for over an hour on a big big sunny day, I wore a no sleeves mini dress. Therefore, we were seriously sunburned.

After the trip we complained to him, he just asked us "Didn’t we googled to get to know about this trip before?"
(So what is the tour guide for???)

Moreover, without informed before departed, we did not go through the waterfall neither enter the cave. After we asked the boat men then finally understood that it was because of the rain yesterday whitch made the water stronger (too dangerous). However, we did not get noticed in advance.
BECAUSE OUR TOUR GUIDE DID NOT KNOW THAT SITUATION EITHER!
It was so disappointing there were no bamboo boat to take us go through the falls.
In conclusion, it was a boring day tour with a bad attitude tour guide.

We then canceled our trip to Taal volcano the other day, but they told us they were not sure if they could cancel or refund "up to 50%" of the cost. They even do nothing, only regretting the situation we have today. This is non sence at all!

Now, we have no idea what to do now, even too late to book another tour tomorrow. This basiclly ruin our vacation in manila.

...The price is more than TWICE HIGHER than other agencies...

-

4 Days passed
No reply, no refund”
4 - Very Good
for Manila Old & New City Tour from Manila
Danilo Vasquez From USA On
“Very Good”
4 - Very Good
for Taal Volcano Trekking Tour
Sabrina Marty From Switzerland On
“Very Good”
4 - Very Good
for Cebu Island Arts and Crafts
danielle trigg From Australia On
“Very Good”

About Us

Why Book with us

Tours and Holidays by Gray Line Philippines

  • Best Price Guarantee
  • No booking or credit card fees
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How our Travel Expert Service Works
  • 1 We connect you with a hand-picked and qualified travel expert who can match your trip requirements. The advantage of working directly through a travel expert is that you get the best and unfiltered advice from the very beginning.
  • 2 The travel expert will help you with creating and customising a trip for you. If you have any questions or concerns relating to the trip, the travel expert will also be able to help you with those.
  • 3 When you feel that your trip is exactly per your wish, you'll be able to book the entire trip here on Bookmundi.
The Advantages of Bookmundi
  • Selected Local Travel Experts All our local travel experts have been chosen based on rigorous selection criteria. In fact, we reject 98 out of 100 local travel agencies, and thereby giving you access to the top 1-2% local travel experts.
  • Secure Online Payment and Financial Guarantee Each and every trip is required to go through Bookmundi's secure payment platform, powered by Stripe and supported by SSL. All payments are therefore carried out in secure manners. We are furthermore member of the Danish Travel Fund which gives you a 100% financial guarantee for any money you pay on Bookmundi, even if we went bankrupt (which we we will not!).
  • Trip Replacement or 100% Reimbursement Bookmundi has hand-picked your local travel expert. Our role, as your trusted third party, is therefore to make sure that your entire experience runs as seamless and secure as possible. We guarantee to you that in the unlikely event where a local travel expert cancels your trip after your deposit or full payment has been made, we commit to replacing these services with another equally qualified agency so that your trip can go ahead as planned, or failing to replace it, we will give you a 100% reimbursement.
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Hi ,
Thanks for your trip input. We will do our utmost to make sure that you get a trip of a lifetime.
We've noted down your trip requirements below. You can easily them.
  • {{myRequest.title}}
  • Country: {{!!tripPlannerKeysNames[myRequest.id].geoLocation?tripPlannerKeysNames[myRequest.id].geoLocation:myRequest.country}}
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  • Budget Flexibility {{tripPlannerKeysNames[myRequest.id].budget_flexibility}}
  • Trip Planning Stage {{myRequest.trip_planning_stage}}
  • Trip Details: ... Read More Read Less
How our Travel Expert Service Works
  • 1 We connect you with a hand-picked and qualified travel expert who can match your trip requirements. The advantage of working directly through a travel expert is that you get the best and unfiltered advice from the very beginning.
  • 2 The travel expert will help you with creating and customising a trip for you. If you have any questions or concerns relating to the trip, the travel expert will also be able to help you with those.
  • 3 When you feel that your trip is exactly per your wish, you'll be able to book the entire trip here on Bookmundi.
The Advantages of Bookmundi
  • Selected Local Travel Experts All our local travel experts have been chosen based on rigorous selection criteria. In fact, we reject 98 out of 100 local travel agencies, and thereby giving you access to the top 1-2% local travel experts.
  • Secure Online Payment and Financial Guarantee Each and every trip is required to go through Bookmundi's secure payment platform, powered by Stripe and supported by SSL. All payments are therefore carried out in secure manners. We are furthermore member of the Danish Travel Fund which gives you a 100% financial guarantee for any money you pay on Bookmundi, even if we went bankrupt (which we we will not!).
  • Trip Replacement or 100% Reimbursement Bookmundi has hand-picked your local travel expert. Our role, as your trusted third party, is therefore to make sure that your entire experience runs as seamless and secure as possible. We guarantee to you that in the unlikely event where a local travel expert cancels your trip after your deposit or full payment has been made, we commit to replacing these services with another equally qualified agency so that your trip can go ahead as planned, or failing to replace it, we will give you a 100% reimbursement.
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