Beautiful walking tour and friendly, knowledgable tour guide!
Reviewed Tour: Colours of Valparaiso
AnonymousFrom USAAt
5 - Excellent
“We truly enjoyed our tour with Macarena! She was hugely knowledgable and helped orient us to the city. It was a long tour but worth it as we saw a ton of beautiful street art and learned alot about the history of the city.”
“Easy way to do the W trek as everything is organised for you.
If doing camping, sleeping bags and matts are provided though this isn't communicated anywhere.
The trek itself is amazing. Hiking Poles are recommended
Views are incredible and worth the hard work.”
“So glad to have signed up for the full circuit trek with Moser Active. As someone who doesn't have much experience trekking, this was a great way to experience the full circuit with people who know what they're doing.
If you're trying to decide between the W and the O, do the O. You won't be disappointed.”
“We had a great journey. All was very well organised. Except for the public bus transport from Punta Arenas to Puorto Natalis was horrible. Fully packed and no leg space for over 4 hours.”
“ChileVivo Tours is an excellent company. Jaimie ended up customizing a fit for purpose tour for me. This was important as I am on the wheelchair. This really helped make our stay in Chile enjoyable after some initial confusion. I highly recommend Jaimie. He customized tours according to your needs. Especially those on the wheelchair Jaimie will go out of his way to make sure you have what you need and personally directs the tour.”
Completely incompetent tour management
Reviewed Tour: Express W Circuit
AnonymousFrom USAAt
1 - Very poor
“They screwed up all the dates and accommodations. Got to a Refugio after hiking 10 hours only to find I had no reservation. I had to pay out of pocket and was not reimbursed. All this after paying them a $1000. Hike was great but avoid bookmundi and tangol tours like the plague.”
The tour operator responded on :
“Dear Mr. Grasley,
First of all, we really appreciate your comments and we are really sorry to hear that the overall experience did not fulfill your expectations.
Our representant met you at your hotel the day before to provide all the tickets and vouchers needed for the expedition. From the first minute, all the accommodation had been confirmed and guaranteed. Since the booking had been made only 2 days before the trip starts, one of the refuges was sold out and we, with the correspondent reimbursement of the difference and previous agreement, replaced by campsite accommodation.
Due to a System failure, the Refuge Torre Central did not find the reservation when you had arrived there. At that moment, you decided to pay an upgrade to stay at the refuge. As it was a personal decision to upgrade from Campsite to Refuge, we can't object it. We were working really hard on this system issue to guarantee this will not happen again. The rest of the itinerary ran smoothly so all the refugees were correctly confirmed
Once again, please accept our sincere apologies for the inconvenience it could have caused. We would like to welcome you again in one of the trips in the future to improve your overall experience.
We are totally available for any question or further clarification about the itinerary.
“While its beauty grows each day, this trek is NOT a “wilderness” experience. This trek is glamping with little solitude to be found and you just have to know that going in.”
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1 We connect you with a hand-picked and qualified travel expert who can match your trip requirements. The advantage of working directly through a travel expert is that you get the best and unfiltered advice from the very beginning.
2 The travel expert will help you with creating and customising a trip for you. If you have any questions or concerns relating to the trip, the travel expert will also be able to help you with those.
3 When you feel that your trip is exactly per your wish, you'll be able to book the entire trip here on Bookmundi.
The Advantages of Bookmundi
Selected Local Travel Experts
All our local travel experts have been chosen based on rigorous selection criteria. In fact, we reject 98 out of 100 local travel agencies, and thereby giving you access to the top 1-2% local travel experts.
Secure Online Payment and Financial Guarantee
Each and every trip is required to go through Bookmundi's secure payment platform, powered by Stripe and supported by SSL. All payments are therefore carried out in secure manners. We are furthermore member of the Danish Travel Fund which gives you a 100% financial guarantee for any money you pay on Bookmundi, even if we went bankrupt (which we we will not!).
Trip Replacement or 100% Reimbursement
Bookmundi has hand-picked your local travel expert. Our role, as your trusted third party, is therefore to make sure that your entire experience runs as seamless and secure as possible. We guarantee to you that in the unlikely event where a local travel expert cancels your trip after your deposit or full payment has been made, we commit to replacing these services with another equally qualified agency so that your trip can go ahead as planned, or failing to replace it, we will give you a 100% reimbursement.
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