Chile Boat tours, water sports and marine wildlife 2019/2020

“Dear Mr. Grasley,

First of all, we really appreciate your comments and we are really sorry to hear that the overall experience did not fulfill your expectations.

Our representant met you at your hotel the day before to provide all the tickets and vouchers needed for the expedition. From the first minute, all the accommodation had been confirmed and guaranteed. Since the booking had been made only 2 days before the trip starts, one of the refuges was sold out and we, with the correspondent reimbursement of the difference and previous agreement, replaced by campsite accommodation.

Due to a System failure, the Refuge Torre Central did not find the reservation when you had arrived there. At that moment, you decided to pay an upgrade to stay at the refuge. As it was a personal decision to upgrade from Campsite to Refuge, we can't object it. We were working really hard on this system issue to guarantee this will not happen again. The rest of the itinerary ran smoothly so all the refugees were correctly confirmed

Once again, please accept our sincere apologies for the inconvenience it could have caused. We would like to welcome you again in one of the trips in the future to improve your overall experience.

We are totally available for any question or further clarification about the itinerary.

Kind regards
Martin”