Asia Train tours 2019/2020

“Dear Stephen,

I deeply apologize for the fact that you felt like our guide was not up to your standard. We, at Shanghai Advisor Tour, are doing everything we can to make sure that something like this never happens.

Lynn, your guide for the tour, is a young, friendly and talkative girl. I am sorry that she tried to be friendly and make you feel comfortable. And about the few concerns that you mentioned, please let me explain our side of the story.
1. Price: Yes, we do agree that it was a bit pricey for solo traveler but as we all know, the cost for a guide and vehicle is the same for 1-3 people per group.
2. Food: I understand that you were not satisfied with the lunch. However, that day was a public holiday (Chinese dragon festival). All the restaurants in our list were fully booked so, the one we chose was in the tea village where they provided you with green tea after your meal. I guess the food and the location (the tea plantation) was too local for you. We will make sure that we will not take our customers to such places if it feels inconvenient to them.
3. Tour duration: The tour which was supposed to be 11 hours turned to 12 hours and we had to cancel the visit to the government tea house since the traffic was quite bad. If we hadn't cancelled that, we would have been stuck in Hangzhou overnight as we wouldn't be able to catch the train on time (all the tickets were sold out).
4. In regard to your concern about your email address being used to rate and review our company on TripAdvisor, I would like to say that we have not done anything of that sort. It is unethical and our company is very strict on those fronts. We do not use customers' email addresses to review our company.

We are deeply apologetic for all the inconvenience and we thank you for your response. It helps us understand how we can make our services better.”